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Latest Certified-Business-Analyst Dumps Questions | Latest Certified-Business-Analyst Test Report

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Salesforce Certified Business Analyst certification is a valuable credential for individuals who want to work as business analysts in a Salesforce environment. Salesforce Certified Business Analyst Exam certification demonstrates proficiency in gathering requirements, designing solutions, and implementing them in a Salesforce environment. With the right preparation and training, candidates can successfully pass the certification exam and advance their careers in the Salesforce ecosystem.

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Salesforce Certified-Business-Analyst Exam dumps 2025

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Salesforce Certified Business Analyst Exam Sample Questions (Q124-Q129):

NEW QUESTION # 124
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A. Enterprise, Strategy, Stakeholder
B. Financial, Technical, Operational
C. Technical, Stakeholder, Enterprise

Answer: A

NEW QUESTION # 125
Which method should a business analyst use to show current state business flows in Salesforce?

A. Universal Process Notation
B. Entity Relationship Diagramming
C. Storyboarding

Answer: A

Explanation:
Explanation
Universal Process Notation (UPN) is a method to show current state business flows in Salesforce. UPN is a process modeling technique that shows the flow of activities and decisions using simple symbols and plain language. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project. Entity Relationship Diagramming (ERD) is not a method to show current state business flows in Salesforce. ERD is a data modeling technique that shows the relationships among entities using symbols and attributes. It can help design database schemas or data structures for an application.
Storyboarding is not a method to show current state business flows in Salesforce. Storyboarding is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. It can help elicit feedback and validate requirements for a proposed solution. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business

NEW QUESTION # 126
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?

A. Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
B. Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
C. Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.

Answer: C

NEW QUESTION # 127
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A. The Sponsor
B. The project
C. The Enterprise

Answer: B

Explanation:
The level influence that business analyst should place HR Director stakeholder wheel project stakeholder wheel tool identifies understands needs expectations interests influence power stakeholders involved project stakeholder wheel has four levels influence sponsor project enterprise environment sponsor highest level influence project second highest level influence enterprise third highest level influence environment lowest level influence HR Director should placed project level influence stakeholder wheel HR Director makes decisions determines priorities requirements project HR Director also directly affected outcome project.
The sponsor is not level influence that business analyst should place HR Director stakeholder wheel sponsor highest level influence stakeholder wheel sponsor provides funding resources support project sponsor also defines vision objectives success criteria project HR Director not sponsor project unless also provides funding resources support project.
The enterprise is not level influence that business analyst should place HR Director stakeholder wheel enterprise third highest level influence stakeholder wheel enterprise includes internal individuals teams groups affected outcome project but not actively contribute project enterprise also includes policies procedures standards guidelines govern project HR Director not enterprise unless also affected outcome project but not actively contribute project.
References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analyst_skills-strategies/explore-techniques-i

NEW QUESTION # 128
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?

A. Simple-A high-level overview of the process is sufficient to show a new user experience.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
C. Very detailed-It should be prescriptive for new users following an unfamiliar process.

Answer: A

NEW QUESTION # 129
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